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Narvar

narvar.com

Narvar focuses on intelligent post-purchase commerce solutions for retailers, specifically addressing delivery predictability, fraud prevention, returns management, and customer engagement across the entire order lifecycle.

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Investment Thesis

This is not a VC firm website—it is a B2B SaaS company (Narvar) that provides post-purchase commerce solutions. Narvar’s philosophy centers on transforming the post-purchase experience from a cost center into a revenue and loyalty driver. They believe post-purchase is ‘where loyalty is earned’ and that intelligent automation, powered by AI, can solve the fragmented manual work across delivery, service, fraud, and returns management.

What Sets Them Apart

  • Proprietary AI engine (IRIS™) trained on 74B+ consumer interactions annually
  • All-in-one platform with 6 integrated products (Promise, Secure, Track, Notify, Assist, Shield) covering pre-, during, and post-delivery
  • Deep carrier integrations (1,000+) and platform partnerships (Shopify, Salesforce, Zendesk, etc.)
  • Agentic AI approach specifically designed for post-purchase automation with 'policy-aware' capabilities
  • Quantified ROI metrics: 60% revenue retention through intelligent exchanges, 15x ROI from notifications, 89% operational cost savings

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